Thursday, October 22, 2009

Help me find my way home


Have you ever stood in the hall ways of a hospital building or university looking up at the directional signs and still been lost? Tried to remember if the person you asked for directions said to turn left after the third hall way or was it right? Maybe you couldn’t even find anyone to ask for directions?

Way finding is an important and complicated process within the interior of a building. The experience that a person has inside that space also says a lot about the company that is within the space. It can also be costly and troublesome to update if there are continual moves and changes.

If walking from the front door of a Medical Office Building to a specific doctor’s office takes a road map, the visitor is not feeling welcome by the time they get to their destination. What might the medical error rate be on a patient floor every time some stops a doctor or nurse to ask for directions?

Electronic Bread Crumbs (EBC) is a way finding system that takes us into the digital age. A walk up kiosk would be at the entrance. Visitors select their destination from a one touch screen. Everything is menu based from the first touch of the screen. A visual indicator will appear showing your specific destination, a ticket will print with a bar code and directions to and from your destination. At other intersections a bar code reader will read the ticket and give more directions if needed.

This EBC system can be updated by an IT administrator anytime there are changes within the build. Traditional systems require you to remove custom signage, order new and to replace the incorrect signage. This results in waste that is not good for the environment, nor for the bottom line. I don’t think we are going back to the black felt signs with white letter any time soon are we?

The accessibility of accurate information at all times gives the visitors the control to move from destination to destination easily, and the availability of having the information in two languages, makes this an asset to hospitals and universities.

Take a look at the virtual tour on their web site.

EBC system http://www.ebcwayfinding.com/